Dear Cult Friends,
During this difficult time of uncertainty with the outbreak of COVID-19, we want to reassure all our customers that we are taking all necessary steps to follow the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Our priority is the safety of our customers, employees, facilities, and partners.
We are constantly making sure that all appropriate health and hygiene standards are adhered to.
Our team is monitoring the situation and continues to work very closely with our shipping partners and is making sure that all appropriate health and hygiene standards are adhered to. We are also offering "free ground shipping" to all customers during this period. Expedited shipping is still available, however due to COVID-19 any service guarantee (such as next day, 2nd day, 3 days shipping) purchased will not be eligible for refund and this is effective starting 3/24/2020. You may refer to UPS website for further info.
Due to the increased number of online orders and operational changes shipping of orders may take a little extra time to process and ship. Please be patient as we work to satisfy all of our customers in a timely manner.
As always, Cult of Individuality is open for business and our team is available to assist with questions and concerns. Please do not hesitate to reach out to us by calling from 9 AM to 5:30 PM PST or send us an e-mail at firstname.lastname@example.org
During this difficult time, we sincerely appreciate your trust and loyalty and hope that you and your family is healthy and safe.
Sincerely,The Cult of Individuality Family