We accept the following forms of payment:
- American Express
How do I check the status of my order?
You may view the status of your order by logging into your account and clicking on Orders Status.
Confirmations are sent via email within 30 minutes when your order has been received or your shipment has been processed, based on the valid email address provided to us.
If you did not receive any confirmation emails, please check your email spam filter.
- select cultofindividuality.com as a trusted website domain in your spam filter.
- please allow 24 to 48 hours for your order status to change.
When will my package be shipped? We do not currently offer Saturday Deliveries.
Packages are shipped by the end of the business day. Business days are from Monday-Friday; holidays, and weekends are not included. Orders that are placed after 2 PM PST will be processed the next business day. All USPS First Class Package orders placed after 9 AM PST will be processed the next business day. Please keep this in mind when you are placing your order.
Why was my order cancelled?
We may have been unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.
If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
If you still need assistance please contact us at (909) 594-6676 or you may email our customer service department email@example.com
Which countries do you ship to?
We ship to US, Hawaii, Alaska and Canada. International orders will have to pay shipping and the promotion of free shipping over $99 does not apply to international orders.
I don't know my size, is there a size chart or guide available?
Please check out our fit guide HERE for general specifications.
If you would like a size chart please send an e-mail to us at firstname.lastname@example.org. Please send the item's SKU# in the e-mail so we know which size chart to send to you.
How do I track my package after it has been shipped?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
What is your return policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. If for any reason you are not satisfied with your product, we will gladly accept your timely return of unwashed, unworn, unused or defective merchandise. Used merchandise cannot be returned. Returned merchandise should include original packaging and tags and be in the same condition as when it was received. We do not accept returns on products that were not purchased via this website.
Merchandise must be returned within 30 days of receipt of merchandise. Merchandise received after 30 days will be subject to a 15% restocking charge and will only be accepted at our discretion for a store credit.
How do I make a return or exchange?
You can make a return or exchange by heading to our Returns & Exchanges page or by clicking here.
Customer is responsible for return shipping. Shipping fees are non-refundable.
Ship the return item(s) to our customer service department or affix the return shipping label (postage required) using a carrier of your choice, preferably an insured service with tracking ability. This will provide you with recourse on your packages as we cannot accept responsibility for packages that we do not ship ourselves.
Mail your return to below address:
Cult online returns:
19715 Harrison Ave.
City of Industry, CA 91789
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they received the refund from us.
Do you offer price protection?
Cult of Individuality offers a one time price adjustment where if an item is further reduced in price within 7 days of purchase, we will refund you the difference in price. Price adjustment can only be applied once per order.
This offer strictly excludes:
- Any items that are not purchased on our website.
- All new arrival, flash sale, regular sale, and final sale items.
- Gift with purchases
Please contact us for any price adjustment requests or questions.
What do I do when my package is marked delivered but I never got it?
Please check with your neighbors or anyone who might have accepted the package for you and also check around your residence. Double check that the shipping address you inputted when ordering is correct.
If the shipping address is correct and the package is not found, please do the following:
- Wait 24 hours before contacting UPS or your respective carrier and open an investigation for your missing package.
- E-mail email@example.com with your order number, tracking number, and let us know your package was lost and you already opened an investigation with your respective carrier.
- Patiently wait up to 5 business days for UPS or your respective carrier to finish the investigation, at that point they will notify us and we will follow up with you.
What is PayPal and how to checkout with it?
Please visit our PayPal guide here: https://cultofindividuality.com/pages/how-to-checkout-with-paypal