SHIPPING & DELIVERY

Cult of Individuality reserves the right to modify or change any policies at any time, with or without notice.

Shipping Guidelines & Policies

1. SHIPPING TIMEFRAME
We try to ship all orders that are placed before 2 PM (Pacific Time) on the same business day. This is not a guarantee as there may be some orders that will be shipped later on. Please note that sometimes your order may take 1-2 business day to ship.

Business days are from Monday to Friday. Any holidays, and weekends are not included.
Orders that are placed after 2 PM (Pacific Time) will usually be processed the next business day.
Tracking numbers will automatically be sent at the end of the day.

2. SECURITY & VERIFICATION
All orders will go through a security check for the safety of our customers. Most orders will be checked and verified within the same day, however, please keep an eye on your e-mail within 24 hours of placing your order as our security team may contact you if there is insufficient information to verify your order. If this verification contact is not responded to, the order will automatically be cancelled.

3. ADDRESS ISSUES
Any orders that have address issues will be held until we receive confirmation from the customer. If we do not receive confirmation, the order may be cancelled.

4. ADDRESS CHANGE REQUESTS
If your package has not shipped yet: Please contact us at 909-594-6676 from 9 AM to 5:30 PM PT or send us an e-mail if it is outside of our business hours.
If your package has shipped: Unfortunately we are unable to make any changes after the order ships out. Please contact the carrier to make alternative arrangements.

5. EXPEDITED & SATURDAY DELIVERY
All expedited services operate only on business days (Monday to Friday). Saturday and Sunday are not considered a business day. Therefore, do not count Saturdays or Sundays when estimating your delivery dates.

Delivery Terms

1. DELIVERY ESTIMATE
The delivery date you see under the delivery service selection at checkout is an estimate, not a guarantee.

2. DELIVERY & PROBLEMS
Delivery is considered complete when the carrier delivers the package to the customer's shipping address. All problems with the delivery must be reported within 7 days of delivery.

3. RISK OF DELAYS
Cult of Individuality is not responsible for rare cases of delayed deliveries due to unforeseeable circumstances during transportation.

4. LOSS & DAMAGE RISK
Cult of Individuality is not responsible for any lost or stolen packages. The customer bears all risk of loss and damage to the merchandise purchased starting from when the merchandise is shipped out from our warehouse. We do offer package protection services for a nominal fee through a third party insurance company. This can be added at the cart page and we highly recommend it in case anything goes wrong with delivery.

5. CARRIER RESPONSIBILITIES
Carriers will conduct investigation to locate misdelivered or inspect any damage in transit cases. These investigations may take anywhere from 5 to 10 business days. The carrier may also contact the customer for confirmation.

6. INTERNATIONAL SHIPMENTS
Customs and duty fees are the responsibility of the customer.

Shipping & Delivery FAQs

Please see below for commonly asked questions.

We try to ship all orders that are placed before 2 PM (Pacific Time) on the same business day. This is not a guarantee as there may be some orders that will be shipped later on. Please note that sometimes your order may take 1-2 business day to ship.

This depends on your location. Our warehouse ships from CA and most shipments typically takes 5 to 7 business days for delivery. Business days are Monday through Friday.

Our package protection service is provided through a third party called Shipinsure. ShipInsure Package Protection covers items that are lost, damaged, or stolen. Customers have the option to add ShipInsure Protection to your cart during the checkout.

Shipinsure Support Team Contact: support@shipinsure.io

File a claim here

Please check with your neighbors or anyone who might have accepted the package for you and also check around your residence. Double check that the shipping address you inputted when ordering is correct. We recommend waiting 24 hours as this gives enough time for any potential delivery delays or minor logistic issues to be resolved. Please remember to report any missing packages within 7 days. If the package still does not show up, please proceed to the following:

If you purchased package protection, please refer to your e-mail for instructions about how to file a claim with the insurance company.

If you did not purchase package protection, unfortunately we would not be able to issue any reshipments or refunds per our delivery terms. However, we recommend contacting us and the carrier to open an investigation and/or your local police if you believe your package may have been stolen.

Every holiday season we have always observed a high rate of stolen or lost packages. Thus we highly recommend our customers make arrangements to ensure their package's safety during this period of time. Here are some examples of what you could do:

1. Ask a neighbor if they can receive a package for you if you are not home

2. Contact the carrier to route the package to a pickup point

3. Consider shipping the package directly to your workplace

Have questions? Contact us!

If you are contacting us in regards to an existing order, please include your order number in your message. For any urgent matters, please call us at 909-594-6676 during business hours.