Returns & Exchanges
Return Details
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange with proof of purchase as long as it is reported to us within 14 days. Any defective products reported after the 14 day limit is ineligible for exchange, refund, or store credit. Please make sure to report your defective products in a timely manner.
Please note, normal wear and tear over time is expected and natural and thus does not count as defective. If for any reason you are not satisfied with your product, we will gladly accept your timely return of unwashed, unworn, unused or defective merchandise. Used merchandise cannot be returned for any reason. Returned merchandise should include original packaging and tags and be in the same condition as when it was received. We do not accept returns on products that were not purchased via this website.
Return Conditions
Returns and exchanges are accepted within 30 days of receipt of merchandise. Merchandise received after 30 days will be accepted or rejected at our discretion, if accepted, a 15% restocking fee will be deducted.
We suggest e-mailing us a few photos of the product, your order number, and reason for return if you are trying to return products that are past the 30 day return period as those would need specific approval. If we receive items that are past the return period, we will send it back to you at your address on file if we do not accept it at our discretion.
Please do note for returns that come with a promotional gift, the gift must also be returned in order to receive a full refund. If the promotional gift is not returned, we will refund the amount minus the value of the gift.
All final sale items are not eligible for return or exchange.
Return Shipping Information
There are three options for return shipping:
1. If you have previously purchased the $1.98 Free Return for Store Credit or Exchanges coverage, you can proceed to submit your return. Return shipping will be waived for store credit and exchange options. A copy of this label will also be sent to your e-mail address after you submit a return request. (USA ONLY)
2. Customers may choose to purchase a return label directly via our returns portal while submitting the return. A copy of this label will also be sent to your e-mail address after you submit a return request. (USA ONLY)
3. Customer can also choose their own preferred carrier to send back their return(s). We recommend an insured service with tracking ability. This will provide you with recourse on your packages as we cannot accept responsibility for lost packages. Return shipping charges are the customers responsibility and will not be refunded. The return shipping address is provided below:
Return Address:
Cult Online Returns
19715 Harrison Ave.
City of Industry, CA 91789
Return Process Guide
1. To start your return, PLEASE CLICK HERE.
2. Enter your order number and zip code or e-mail.
3. Select the item you wish to return, fill out the forms, review the return details, and submit it.
4. Print the return slip and put it inside the package as this is needed to identify your order and process the return efficiently. Print the return label and affix it on the outside of the package. Drop-off the package.
7. After the return has been delivered to our warehouse, please allow 5 to 10 business days for us to process your refund or exchange.
Refunds: Please allow 3 to 7 business days or 1 to 2 billing cycles for the credit to appear on your statement.
Exchanges: AFTER we process your exchange, we will ship out the exchange on the same or next business day. Their tracking number will be sent to your e-mail address on the next day after it shipped.
Please note that requested exchange item(s) cannot be held for the return. We suggest you place the another order for the size you need and send back the original for a refund if you are in a rush.
If you have any questions, e-mail support@cultofindividuality.com or call us from 9 AM to 5:30 PM PST. Thank you.