Our package protection service is provided through a third party called Shipinsure. ShipInsure Package Protection covers items that are lost, damaged, or stolen. Customers have the option to add ShipInsure Protection to your cart during the checkout. By purchasing coverage, the customer acknowledges that they have reviewed, agreed, and understood to all Shipinsure Policies.

Shipinsure Support Team Contact: support@shipinsure.io

File a claim here